At YugamsArt Photography, we strive to provide our customers with high-quality photography services, prints, and products. We understand that sometimes, things don’t go as planned. This Return & Refund Policy outlines our procedures in the event you need to request a return or refund for any of our products or services.

Please carefully review this policy, as it applies to all purchases made through our website, www.yugamsart.com. By making a purchase, you agree to the terms outlined in this policy.

1. Photography Services

Since our photography services are custom, personalized, and event-based, we do not offer refunds on any booked sessions or services once the booking is confirmed.

However, if you are dissatisfied with the final images from a photo shoot, please contact us within [number of days, 7 days] of receiving your photos to discuss the issue. We will make every effort to address your concerns, including offering a re-edit or additional session if needed.

2. Prints, Products, and Custom Orders

We take great care in ensuring that all prints, products, and custom orders are of the highest quality. However, due to the nature of custom and personalized products, we generally do not accept returns unless the item is damaged or defective.

Returns & Exchanges for Prints and Products:

• Damaged or Defective Products: If your print or product arrives damaged or defective, please contact us within 7 days of receiving the item. You will need to provide photographic evidence of the damage or defect, and we will arrange for a replacement or refund, depending on your preference.

• Incorrect Items: If we send you the wrong product or print, please notify us within 7 days of receiving your order, and we will send you the correct item at no additional cost to you.

Return Process for Damaged or Incorrect Products:

1. Contact us via email at [info@yugamsart.com] with your order number and a description of the issue.
2. Attach photos of the damaged or incorrect item.
3. We will review your case and provide you with instructions on how to return the item (if required) and arrange for a replacement or refund.

Please Note: Shipping fees for returns or exchanges are the responsibility of the customer unless the product is defective or incorrect.

3. Refund Policy

Refunds are only offered under the following circumstances:

• Damage or Defects: If your print or product is damaged or defective upon arrival, we will issue a full refund or send a replacement at your preference.

• Incorrect Items: If you receive the wrong item, we will issue a full refund or send the correct item at no extra charge.

We do not offer refunds for services rendered (e.g., photography shoots) or digital files delivered (e.g., photos, albums). Once a photography session is completed, and digital files or products have been delivered, we do not issue refunds for dissatisfaction with the images, unless there is an error on our part, such as technical issues with the photos.

4. Order Cancellations

• Photography Sessions: Once you have booked a photography session, cancellations or rescheduling requests must be made at least 48 hours prior to the scheduled session to avoid a cancellation fee or loss of your deposit.

• Prints & Products: Once a print or product order is placed, we begin the process of preparing the order, and cancellation requests can only be honored within 24 hours of placing the order. After this time, we cannot cancel or refund the order.

5. Non-Refundable Items

The following items are non-refundable:

• Photography services once the shoot has been completed.
• Custom or personalized prints, albums, or other products.
• Digital images, once delivered.
• Gift cards or vouchers.

6. How to Request a Return or Refund

To request a return or refund, please contact us at [info@yugamsart.com] with the following information:

• Order number.
• A detailed description of the issue.
• Photographic evidence of damage or defect (if applicable).
• Your preference for a refund, replacement, or exchange.

Once we receive your request, we will review it and get back to you within [number of business days, 3-5 business days] to confirm the next steps.

7. Shipping for Returns

If you are instructed to return an item, we will provide you with instructions for how to return the product. Please note that:

• Customers are responsible for shipping costs unless the return is due to an error on our part (damaged, defective, or incorrect items).
• We recommend using a trackable shipping service for returns. YugamsArt Photography is not responsible for items lost in transit.

8. Exchanges

We are happy to offer exchanges for items that are damaged, defective, or incorrect. If you would like to exchange an item for a different size, print, or product, please contact us within 7 days of receiving your order to begin the exchange process.

9. Changes to This Policy

We may update or revise this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about our practices.